Managed Services

 

Contarc offers a full spectrum of managed services to help relieve your staff of the burden of day-to-day management of IT operations and infrastructure. Contarc provides a range of services that best meets your company’s needs and frees up your staff and resources for more strategic endeavors within your organization.

 

Contarc managed services can also help you access IT resources and high-level expertise more cost effectively, from leading-edge security to application management to application migration to cloud-based database management.

 

Managed Application Services

 

Contarc assumes the management of all or part of our clients’ application portfolio and portions of infrastructure to enable focus on core strategic business competencies. Contarc applies its deep business and technology skills, leading innovation and world-class business processes to streamline application management functions, improve governance, and modernize application portfolios in support of future business needs and strategic shifts, all while reducing costs.

 

Capabilities include:

• End-to-end application management capabilities in concert with infrastructure outsourcing that can help reduce overall application management costs

• Application enhancements and modernization activities that increase time-to-market and enhance user productivity

• Full support for existing package enterprise resource planning (ERP) solutions, including Microsoft, SAP and Oracle, as well as for Business Analytics Optimization (BAO) and Commerce solutions that help optimize performance and lower the cost of your most valuable business-driven applications

• A range of service models including Full Managed Services, Co-Management, and Staff Augmentation

 

Contarc application support is offered in three models:

• Staff Augmentation – Contarc will provide services designed to assist Client’s in-house staff and tools.

• Co-Management – Contarc will provide services and functions in a partnership role that fills gaps in Client’s in-house skills or toolsets.

• Full Managed Services – Contarc is the primary source of system administration for Client server applications.

 

Managed Services

Data Services

 

Contarc delivers a comprehensive, flexible suite of managed data services to help you protect mission-critical data, minimize potential data losses and maintain access at the levels best suited to your company’s needs.

 

Services include:

• Backup and Restore

• On-site Backups

• Off-site Media & Electronic Backups

• Managed Data Replication

 

Server Management and Monitoring

 

Contarc server management and monitoring services draw upon our extensive in-house expertise to enhance your existing server management. We pro-actively identify issues to minimize service interruption, and employ industry best practices to help you optimize performance.

 

Services are available for:

• Managed Server Essentials for Windows

• Managed Windows Server

• Managed Linux Server

• Patch/Vulnerability Management

• Managed Anti-virus

 

Contarc’s managed services is always delivered in collaboration with the Client with firmly defined roles and responsibilities.

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